Handling Grievances

In the first instance it is preferable to talk through a problem and see if a solution can be reached amicably. If you feel  uncomfortable raising the issue directly with your line manager then you can ask for help from a member of the personnel or HR department, if there is one.   If no solution can be reached informally you may want to make a complaint. A grievance should be dealt with following this three step process:

 

• You should write down the nature of the grievance with as much detail as possible and give it to your employer.
  
  
• You should have a meeting with a senior member of staff to discuss the grievance. You should then be informed of the decision reached after the meeting.
  
  
• You may appeal the decision reached if you like. The appeal should be dealt with by a different member of staff.

The three step process is required by law. If you make a written complaint and the procedure is not followed then you may be able to make a claim against your employer. The procedure must be followed before you can start to make a claim to an employment tribunal, but the deadline for the claim will be extended to allow for this. 

 

 

If you would like to discuss how we might help you, please:

 

• call any of our office numbers listed at the bottom of this page;
• contact one of our specialists direct by clicking on their name below; or
• complete our enquiry form

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Members of our team specialising in this area:

Rosine Dawson, Andrew Peck, Mark Thompson

Sandra Martins, Elish McKee